1.0)   Return, Refund & Cancelation

 

1.1)   Order and payment made are not refundable.

 

1.2)   Customer must ensure that the delivery address provided to us is within our coverage area.

 

1.3)   Orders could be voided if information given is incorrect or purchaser/receiver is not contactable.

 

1.4)   Any cancellation and changes related to the order, customer required to give us at least 24 hours of prior notice from  the delivery time.

 

1.5)   For customized product order, no cancellation or changes can be made after payment made.

 

1.6)   Receiver required to check the goods in well condition upon signing the received. Upon signing, all risk and responsibility will passed to the receiver.

 

1.7)   Any issue with the product must inform to us within 1 hour upon order received. 
 
 1.8) In the event if the product damaged or not in good condition upon delivery, we will arrange one-to-one replacement on the next earliest available delivery, provided the returned product has not been opened or consumed
 
 1.9) Encore Malaysia Sdn Bhd has the right to cancel or refund any order placed given notice for whatever unforeseen reason that it is deem to